Program Director
Position Summary
The Program Director(s) are responsible for providing strategic leadership, operational oversight, and performance management across assigned residential programs. This role serves as a critical liaison between the Co-CEOs and the Upper Management Team, ensuring alignment with organizational goals, regulatory requirements, and quality standards.
The position requires a strong and consistent presence in the care homes, with a focus on mentoring leadership staff, monitoring operational performance, and driving continuous improvement across all assigned homes.
Essential Duties and Responsibilities:
Leadership and Organizational Communication
- • Serve as the primary liaison between Upper Management and the Co-Chief Executive Officers.
- • Lead Weekly/Bi-weekly Management Meetings to communicate expectations, organizational updates, policy changes, and training initiatives.
- • Ensure consistent, accurate, and timely communication across all levels of management.
- • Maintain professional, collaborative relationships with staff and leadership to promote a positive organizational culture.
Operational Oversight and Program Management
- • Provide direct oversight and support to an assigned group of care homes to ensure compliance with organizational and regulatory standards.
- • Conduct weekly on-site visits to assess operations, evaluate performance, and provide real-time guidance and support.
- • Maintain a consistent presence on care home floors to observe operations, evaluate home conditions, and mentor Home Managers and Floor Staff.
- • Attend at least one Daily Support Meeting (DSM) per week to provide direction and oversight.
Performance Management and Accountability
- • Evaluate and monitor the Upper Management Team performance, identifying areas for improvement and implementing corrective actions as necessary.
- • Complete six-month and annual performance evaluations in accordance with organizational standards.
- • Provide ongoing coaching, mentorship, and documented feedback to support staff development and performance improvement.
- • Review and approve employee work hours and PTO requests in alignment with operational needs.
- • Enforce accountability standards, including the use of disciplinary actions and corrective action plans when appropriate.
Project and Strategic Management
- • Oversee and monitor progress of assigned projects, ensuring adherence to timelines and organizational objectives.
- • Provide regular updates to the Co-CEOs regarding project status, risks, and outcomes.
- • Identify resource needs and allocate resources effectively to support operational and strategic goals.
- • Utilize industry best practices in project management, including risk mitigation and performance tracking.
Compliance and Quality Assurance
- • Ensure all assigned programs operate in compliance with organizational policies, regulatory requirements, and best practice standards.
- • Participate when applicable in internal investigations related to staff, residents, or operational concerns as required.
- • Monitor daily activity within Microsoft Teams support threads to ensure:
- ◦ Timely task delegation and completion
- ◦ Required training completion
- ◦ Accurate and timely DSM postings
- ◦ Completion of hands-on, eyes-on (HOEO) requirements
- ◦ Active communication between support staff and floor staff
- • Document and communicate daily operational impact through required reporting mechanisms.
- • Advocate for and uphold the rights, dignity, and well-being of all residents.
Staffing and Leadership Development
- • Participate in the recruitment, interviewing, and selection of Upper Management candidates.
- • Provide leadership development, mentoring, and training opportunities to management staff.
- • Attend and actively participate in leadership events, conferences, seminars, and retreats.
Stakeholder Engagement
- • Conduct quarterly guardian communications to provide updates, address concerns, and maintain strong stakeholder relationships.
Additional Responsibilities
- • Perform additional duties as assigned by the Co-Chief Executive Officers.
- • Maintain flexibility to meet operational demands, including evenings, weekends, and holidays.
Physical Requirements and Working Conditions
- • Ability to sit, stand, walk, bend, and move throughout residential and office environments for extended periods.
- • Frequent use of hands for communication and operational tasks.
- • Ability to lift and/or move up to 25 pounds regularly and up to 100 pounds occasionally.
- • Occasional stooping, kneeling, and reaching required.
- • Travel between locations, meetings, and organizational sites is required.
- • Position may require non-traditional work hours, including evenings, weekends, and holidays.
Minimum Qualifications
- • Must be a current or former support staff member within the organization or a similar setting (Preferred).
- • Demonstrated experience working with individuals with behavioral health needs (Preferred).
Preferred Qualifications
- • Prior leadership or management experience in residential or behavioral health settings.
- • Strong organizational, communication, and problem-solving skills.
- • Experience with performance management, staff development, and operational oversight.
This job description indicates the general nature of the work and essential functions expected to be performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.
Coordinated Care Professional Services LLC embraces an employment environment that promotes recovery and discovery with an integrated person-centered approach to treatment services that is trauma informed and culturally competent. An employee in this or any position is expected to support this environment.