Healthcare Operations Supervisor
Duties and Responsibilities:
- • Create individualized goals and development plans for medical staff and residents as needed
- • Review the medical section of each resident’s FIN (Flatrock’s electronic medical record system) chart using the Resident Healthcare Audit to ensure all required forms are completed and medical paperwork is organized
- • Collaborate with management to provide coaching and training solutions for errors related to the healthcare of the residents
- • Develop, implement, and revise medical policies, procedures, and workflows to address operational barriers and improve efficiency
- • Ensure Medical Coordinators actively follow up with medical professionals so that scripts are received, treatment is completed by auditing data sent by medical coordinator float.
- • Assist with training staff on medication administration, taking vitals, etc.
- • Collaborate with treatment teams as needed to create individualized goals for resident’s medical treatment
- • Responsible for ensuring Flatrock Inc. residents arrive at their medical appointments on time
- • Ensure medical treatment recommendations are handled appropriately by Medical Coordinators
- • Train, coach, mentor and oversee Medical Coordinator team
- • On call rotation and respond to urgent medical situations
- • Supervise and audit one of the 3 med team pods consisting of a set of homes in the following areas:
- ◦ DMS for appts
- ◦ Cheat sheets
- ◦ MAR
- ◦ PRN/Control logs
- ◦ To do lists and teams
- ◦ Observation of 1 cart audit per med co per month
- ◦ Initial and ongoing training to ensure high quality performance from med co
- ◦ Signing off on med passer training
- ◦ Provide in home training to all new Medical Coordinators
- ◦ Complete training checklist initial competency check
- • Be flexible and committed to work the hours and times required to perform the responsibilities of the job, including evenings and weekends as necessary
- • Maintain a positive, open relationship with all management and staff
- • Utilize all communication tools including FIN
- • Maintain and advocate for all Flatrock residents’ rights
- • Complete any additional tasks assigned by Program Director
- • Attend all upper management events, conferences, seminars, and retreats to support leadership development, collaboration, and team bonding.
- • Provide oversight and upper management mentorship to a designated group of homes, fostering leadership development and operational excellence.
- • Visit the assigned group of homes weekly to review operations, monitor performance, and provide guidance to floor staff and the support team.
- • Attend (1) daily support meeting DSM meeting per week to provide guidance, support, and oversight.
- • Deliver documented coaching and feedback (to support staff of assigned group of homes) as needed to address performance concerns and support continuous improvement.
- • Review the assigned home support group Microsoft Teams thread daily to ensure:
- ◦ Support staff have delegated cleaning tasks to floor staff.
- ◦ Managers have completed training time on the floor.
- ◦ DSM postings are submitted in a timely manner.
- ◦ Completion of hands-on eyes on HOEO.
- ◦ Support staff are actively interacting with floor staff within the thread.
- • Complete and post a daily impact statement in the Microsoft Teams Upper Management thread to summarize oversight, progress, and key updates.
- • Conduct quarterly guardian calls to provide updates, address concerns, and maintain effective communication with guardians.
Physical Requirements/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential· functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, reach with hands and arms, to use hands and fingers to handle or feel; to talk and hear; and frequently required to walk and move about the facility. The employee is occasionally required to stoop, and/or kneel. The employee may regularly lift and/or move up to 25 pounds and occasionally lift and/or move 100 pounds or more. May involve travel to other locations/agencies/meetings. May require evening, weekend, and holiday hours.
Qualifications:
- • 3-5 years of supervisory experience in a medical related field
- • Prior experience with behavioral health issues
- • Ability to supervise a multilevel department
- • Ability to multitask in a high stress, dynamic environment
This job description indicates the general nature of the work and essential functions expected to be performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.
Coordinated Care Professional Services LLC embraces an employment environment that promotes recovery and discovery with an integrated person-centered approach to treatment services that is trauma informed and culturally competent. An employee in this or any position is expected to support this environment.