IT Support & Microsoft 365 Administrator
Duties and Responsibilities:
- • Provide day-to-day technical support for staff across all locations, including:
- • Computers, printers, mobile devices, and telephones
- • Manage user onboarding and off-boarding in Microsoft 365:
- ◦ Account creation, access provisioning, and deactivation
- • Support Microsoft 365 applications:
- ◦ Outlook, Teams, SharePoint (including permissions and access)
- • Troubleshoot login, password, and multi-factor authentication (MFA) issues
- • Install, configure, and maintain hardware and software
- • Maintain device inventory and assist with asset tracking
- • Ensure all systems remain up to date:
- ◦ Windows updates, antivirus, and Office updates
- • Log, track, and resolve all issues using the internal IT ticketing system
- • Support connectivity issues including WiFi, printers, and network access
- • Assist with troubleshooting facility systems such as camera monitoring software
- • Document common issues and solutions to improve internal processes
- • Provide on-site support as needed across company locations
- • Maintain a positive, service-oriented relationship with all staff
Core Systems focus:
- • Microsoft 365 (Outlook, Teams, SharePoint)
- • User identity and access management
- • Endpoint/device support (Windows-based systems)
Qualifications:
- • 2+ years of hands-on IT support or help desk experience
- • Experience supporting Microsoft 365 (Outlook, Teams, SharePoint)
- • Strong troubleshooting and problem-solving skills
- • Ability to communicate clearly with non-technical users
- • Strong organizational and time management skills
Preferred:
- • Experience in healthcare or regulated environments
- • Familiarity with endpoint management tools (Intune, NinjaOne, etc.)
- • Experience supporting camera or facility systems
Education:
- • Associate or Bachelor’s degree in IT-related field or equivalent experience
Physical Requirements/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential· functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, reach with hands and arms, to use hands and fingers to handle or feel; to talk and hear; and frequently required to walk and move about the facility. The employee is occasionally required to stoop, and/or kneel. The employee may regularly lift and/or move up to 25 pounds and occasionally lift and/or move 100 pounds or more. May involve travel to other locations/agencies/meetings. May require evening, weekend, and holiday hours.
This job description indicates the general nature of the work and essential functions expected to be performed by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.
Coordinated Care Professional Services LLC embraces an employment environment that promotes recovery and discovery with an integrated person-centered approach to treatment services that is trauma informed and culturally competent. An employee in this or any position is expected to support this environment.